How technology enables a great member experience

Top Quartile

Mar 01 2023 | 00:37:54

00:00 / 00:37:54

Show Notes

Drew Mannin g, CIO at KeyPoint Credit Union, joins Dan Marks to talk about how technology enables KeyPoint to deliver a great member experience today and into the future as the landscape changes. We specifically talk about:

Drew’s background and current role as CIO, along with his hobby as a Jazz musician (Drew’s Jazz Spotify channel)
Recent growth at KeyPoint
Drew’s experience as a developer and how that informs his approach to leading as CIO
Key growth drivers
The role of data analytics – both historical trending and forward-looking predictive
Managing risks to protect the member experience
Drew’s perspective on where the technology landscape is going
How instinct and curiosity are key success factors

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