How technology enables a great member experience

Top Quartile

Mar 01 2023 | 00:37:54

00:00 / 00:37:54

Show Notes

Drew Mannin g, CIO at KeyPoint Credit Union, joins Dan Marks to talk about how technology enables KeyPoint to deliver a great member experience today and into the future as the landscape changes. We specifically talk about:

Drew’s background and current role as CIO, along with his hobby as a Jazz musician (Drew’s Jazz Spotify channel)
Recent growth at KeyPoint
Drew’s experience as a developer and how that informs his approach to leading as CIO
Key growth drivers
The role of data analytics – both historical trending and forward-looking predictive
Managing risks to protect the member experience
Drew’s perspective on where the technology landscape is going
How instinct and curiosity are key success factors

Other Episodes

Episode 0

March 31, 2021 • 00:27:20

Helping communities thrive and fostering payments innovation w/ Douglas Scarboro

Douglas Scarboro, Senior Vice President of the Federal Reserve Bank of St. Louis and Regional Executive in charge of the bank’s Memphis branch talks...

Episode 0

June 08, 2022 • 00:30:01

Accelerating the buying journey through advanced CRM technology w/Nick Holland

Nicholas Holland and Dan Marks explore lessons learned from Nick’s perspective as a marketer and now head of product at HubSpot – a leading...

Episode 0

October 26, 2021 • 00:25:18

How We Started and Grew a De Novo Community Bank w/ Will Chase

Will Chase, the founding CEO of Triumph bank, discusses key observations and lessons learned that led to the founding, profitability, rapid growth, and eventual...