How technology enables a great member experience

Top Quartile

Mar 01 2023 | 00:37:54

00:00 / 00:37:54

Show Notes

Drew Mannin g, CIO at KeyPoint Credit Union, joins Dan Marks to talk about how technology enables KeyPoint to deliver a great member experience today and into the future as the landscape changes. We specifically talk about:

Drew’s background and current role as CIO, along with his hobby as a Jazz musician (Drew’s Jazz Spotify channel)
Recent growth at KeyPoint
Drew’s experience as a developer and how that informs his approach to leading as CIO
Key growth drivers
The role of data analytics – both historical trending and forward-looking predictive
Managing risks to protect the member experience
Drew’s perspective on where the technology landscape is going
How instinct and curiosity are key success factors

Other Episodes

Episode 0

June 08, 2022 • 00:30:01

Accelerating the buying journey through advanced CRM technology w/Nick Holland

Nicholas Holland and Dan Marks explore lessons learned from Nick’s perspective as a marketer and now head of product at HubSpot – a leading...

Episode 0

March 23, 2022 • 00:13:53

The Digital First Brand and Marketing Strategy w/ Amber Fielder

Chief Marketing Officer at USE Credit Union, Amber Fielder, talks marketing strategy and her “Digital First” approach with host Dan Marks. Including: Amber’s marketing...

Episode 0

November 08, 2023 • 00:23:12

Strategies for smart growth going into 2024

Description: Chris Nichols, Director of Capital Markets at SouthState Bank discusses key strategies for growth in the current environment with Dan Marks. Key points...